General

What is your refund policy?

If your fresh Mugoh Mat does not dry the bottom of your dog's paws in three steps or three seconds, or you are not 100% satisfied, return your Mugoh Mat or Mugoh Mitt within 30 days along with proof of purchase and an explanation of your experience for a full purchase price refund (shipping costs not included in refund.)

What is your shipping policy?

We will make every possible effort to ship your product within 2-3 business days.

What is your privacy policy?

We hate spam just as much as you do and take privacy issues very seriously!  In short, we have many safe-guards in place to protect your personal information and will never spam you.  For complete details, please see our Privacy Policy.

Do you have a wholesale program for resellers or pet store owners?

Yes! For a wholesale price list and to place bulk orders, please contact us directly.

Mugoh Mat Questions

What is the best way to use the Mugoh Mat?

1. Find a good location, under cover, out of the weather. If your dog is let into the house,place the mat where he or she waits to enter. (This dries their paws while they wait). If your dog is walked into the house on a leash, place the mat away from the door and lead your dog accross it. (This avoids unnecessary human foot traffic, increasing the life of the mat). If your dog enters the house through a doggy door, experiment by placing a mat on either side of the door or both sides.
2. Familiarize your pet with the mat. Allow them to walk on it as they exit the door. Be patient, this mat is new to your dog
3. Set aside when not in use Set your mat aside when it is dry outdoors to avoid unnecessary traffic. This will extend the life of your Mugoh Mat. You can feel good about replacing your mat when it becomes matted or frayed because we only use 100% biodegradable materials.

Remember, Mugoh Mats will last several weeks under normal traffic from one dog. If people must walk on the mat, try stepping on the mat in the same place each time. Your mat will last longer. You may also try refreshing your dry mat with a hair brush. Simply brush lightly against the ruffles to perk them up.

What is your Mugoh Mat Warranty?

A Fresh New Mugoh Mat is 100% Guaranteed to Dry the Bottom of Your Dogs Paws in Three Steps or Three Seconds or Your Money Back. The Mugoh Mat is a biodegradable, disposable product. It lasts for several weeks under normal traffic from one dog and must be used under cover. It is primarily designed to absorb water from the bottom of paws and does not remove dirt, mud or debris. The Mugoh Mat works best when fresh (new) and declines in effectiveness and in fresh appearance with use.

Mugoh Mitt Questions

What is viscose cellulose?

There are several fibers made from the naturally occurring polymer cellulose which is present in all plants. Mostly cellulose from wood is used to produce the fibers but sometimes cellulose from short cotton fibers, called linters, is the source. By far the most common cellulosic fiber is viscose. Properties: Viscose fibers, like cotton, have a high moisture regain. It dyes easily, it does not shrink when heated, and it is biodegradable.